Returns and Exchanges

If your order is defective, damaged or incorrect, please contact us within seven days of delivery. We will respond as quickly as possible.

For returns or exchanges requested for other reasons, such as a change of mind or an ordering mistake, contact us within seven days of delivery. The item must be unopened and unused. The customer is responsible for return shipping costs.

Items we cannot accept

Products that have been opened or used.

Requests made eight or more days after delivery.

Products damaged or soiled after delivery to the customer.

Sale or special-offer products clearly marked as non-returnable before purchase.

How to request a return

1. Contact us through the inquiry form or at support@ippongikyoto.com.

2. We will provide the return address and instructions.

3. Send the item back. After inspection, we will arrange a refund or exchange.

Refunds

Refunds are processed according to the original payment method. Credit-card refunds may take several days, depending on the payment provider.