FAQ

A: PROTAI Eye Skin Care Mist is a Japanese-made cosmetic mist with a peptide ingredient, designed to moisturize the skin around the eyes. It is not classified as an eye drop and does not claim to treat eye diseases.

A: Selected customer comments are shown on our home page. They describe individual experiences and do not guarantee that others will have the same results. For more detailed customer experiences, visit the Webinar page and register for a session.

A: All PROTAI Eye Skincare Mist products are manufactured in Japan. Each is carefully made, one by one, at specialized factories in Japan under quality controls focused on safety and reliability.

A: PROTAI is a cosmetic mist for the skin around the eyes; eye drops and artificial tears are used in the eye. The table compares intended use and application. Ingredients and directions for other products vary by brand.

A: You can use PROTAI on the skin around the eyes while wearing contact lenses. Its fine mist moisturizes the surrounding skin, but do not spray onto the lenses or directly into the eyes. If discomfort occurs, stop use and consult an eye specialist.

A: The feel and appearance of moisturized skin vary by person. This cosmetic does not treat eye fatigue or eye conditions. Stop use if irritation occurs.

A: The spray nozzle of this product is carefully designed to release a fine, gentle mist. One 10ml bottle allows for up to approximately 270 sprays.
The usage time will vary depending on how often you apply it.
As a basic routine — spraying both eyes twice a day (4 sprays per day) — one bottle can last for about 2 months.
However, since we recommend using it additionally whenever you feel dryness or discomfort around the eyes, most people tend to finish one bottle in about 1 month.
Please feel free to adjust the frequency to suit your eye care needs and comfort.

A: Store the product in a cool, dry place away from direct sunlight. During hot weather, especially in summer, we recommend storing it in the refrigerator when not in use. For best results, we recommend using it within 2 months after you start using it.

A: Yes. The ingredient list includes benzalkonium chloride, which is used as a preservative. Preservatives help maintain product quality during use. Check the full ingredients on the packaging before use. If you have a known sensitivity to an ingredient, consult a healthcare professional; stop use if irritation occurs.

A: Pentapeptide-80 is an ingredient name in the INCI nomenclature. Patents and ingredient naming do not constitute approval of this finished cosmetic or proof of medical efficacy.

A: No. PROTAI Eye Skin Care Mist does not contain pharmaceutical ingredients, animal-derived components, or plant extracts. Its key ingredient is a high-purity peptide sequence, composed of a series of pure amino acids. This peptide sequence is a pure substance developed through high-end scientific synthesis—not extracted from any animal or botanical source.

A: Currently, PROTAI Eye Skin Care Mist is available in two packaging options:
1. Standard Edition — A simple set containing one 10ml spray bottle.
2. Refill Set — An eco-friendly option with two 10ml refill bottles, designed with the environment in mind.

A: At the moment, PROTAI Eye Skin Care Mist is available exclusively in elegant pure white. The simple, clean design is created to blend naturally into any space, offering a sense of quiet refinement.
We are also considering adding new color options in the future based on customer requests.

A: PROTAI is a cosmetic for the skin around the eyes, not an eye drop. The fine mist is designed to spread gently and evenly over the surrounding skin with a simple press of the nozzle. The compact bottle is convenient to carry for daily skin care. Avoid spraying directly into the eyes.

A: Avoid spraying directly into the eyes. If the mist gets into an eye, rinse it promptly with water. If discomfort persists, consult an eye specialist.

A: If you have an eye condition, a blocked tear duct, or have recently had eye surgery, ask your eye specialist before using any product near the eyes. PROTAI is a cosmetic for the surrounding skin, not a treatment for these conditions.

A: If you use eye drops, medicines or supplements, ask your doctor or pharmacist before combining products near the eyes. Do not spray PROTAI into the eyes or assume that spacing applications removes any risk.

A: If you have milia or another concern around the eyes, consult a dermatologist before use. PROTAI is a cosmetic for moisturizing the skin, not a treatment for milia.

A: Stop using the product if redness, itching or swelling occurs, and consult a dermatologist. Do not continue using it on the assumption that irritation is a normal part of skin care. If the eye itself is affected, consult an eye specialist.

A: No. PROTAI Eye Skin Care Mist is completely fragrance-free. It’s perfect for anyone sensitive to smells or who prefers products without added fragrance.

A: Availability and shipping vary by destination. For Thailand, please check the current listing on Shopee Thailand. For Malaysia or other destinations, contact support@ippongikyoto.com before ordering; we do not have a verified partner purchase link to publish here.

A: PROTAI has been sold outside Japan, including in Taiwan. For current sales figures, please contact IPPONGI; historical figures should not be presented as current without a verified source.